Privacy Policy — q789 Online Casino Pakistan

1What Data We Collect

q789 collects personal information that falls into the categories outlined in the overview above. To be more specific about what this means in practice:

• At registration: Your chosen username, email address, phone number, date of birth and country (Pakistan). You may also be asked for your full legal name and CNIC details at the verification stage.
• When you deposit or withdraw: Your PKR payment method details — such as your JazzCash or Easypaisa mobile number, bank account details, or card details — along with the amounts and timestamps of each transaction.
• When you play: Game titles played, bet sizes, results, session start and end times, and platform features you interact with such as the VIP programme or bonus activations.
• When you contact support: The content of your messages, your account details as referenced in the conversation, and any attachments or screenshots you send.
• Automatically via your device: Your IP address, device type, browser, and basic usage data about how you navigate the q789 website and app. This happens automatically when you visit the site, whether or not you are logged in.

We do not collect sensitive personal data such as biometric data, religious beliefs, political opinions, or health information. The only exception is age-related information collected as part of our legal obligation to verify that all players are 18 or older.

2How We Collect It

Data is collected through the following channels:

• Directly from you: When you fill in the registration form, update your account profile, make a deposit or withdrawal request, submit a verification document, or contact support.
• Automatically: Through cookies, server logs and analytics tools that record your browsing behaviour on the q789 website and app. These tools are active as soon as you load the site.
• From payment processors: When you make a PKR transaction via JazzCash, Easypaisa, Raast or a bank transfer, the payment provider shares transaction confirmation data with us to verify the deposit or process the withdrawal.
• From identity verification services: If we use a third-party KYC (Know Your Customer) service to verify your CNIC or other documents, that service may return a verification result to us.

3Why We Use Your Data

The data q789 holds is used for specific, legitimate purposes. Below is a summary of the main reasons:

If you have opted in to receiving promotional communications from q789, we may use your contact data to send you bonus offers, Cricket betting previews, PSL promotions and platform news. You can unsubscribe from marketing communications at any time via your account settings or by contacting support.

4Payment and PKR Transaction Data

Because all transactions on q789 are processed in PKR, your payment data is tightly linked to your account. Here is how we handle it:

• JazzCash and Easypaisa: When you deposit or withdraw using these mobile wallets, your registered mobile number is linked to your q789 account. Transaction references are stored to allow us to trace and resolve any payment queries.
• Raast and bank transfers: Your bank account number and IBAN (where provided) are stored against your account for withdrawal processing. These details are encrypted at rest.
• Card payments: Full card numbers are never stored by q789. Card payments are processed by our payment gateway partner, which handles card data in accordance with PCI DSS standards. We only receive a masked card reference and the transaction result.
• Transaction history: A record of all deposits and withdrawals is kept in your account and in our secure servers. This history is accessible to you at any time via your account dashboard and is used by our finance team to resolve any disputes.

Payment data is never shared with third parties for marketing purposes. It is shared only with the payment processor involved in the specific transaction and, where legally required, with relevant authorities.

5Who We Share Your Data With

q789 does not sell or rent personal data. We may share your information with the following categories of third parties only where necessary and for the specific purpose stated:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive only the data necessary to process your PKR transaction.
• Identity verification providers: Third-party KYC services that assist with CNIC verification and document checking. These providers operate under strict data processing agreements.
• Platform technology providers: Cloud hosting, database, security and analytics tools that help us operate q789. These providers access data only as data processors, not as independent data controllers.
• Game software providers: Casino game developers whose titles are hosted on q789 may receive anonymised game session data for technical and audit purposes. They do not receive your personal identity data.
• Legal and regulatory authorities: Where required by applicable law or a valid legal process, we may disclose account and transaction data to relevant authorities. We will only do so to the extent legally required.

6Cookies and Tracking

q789 uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Here is a breakdown of the types of cookies in use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages, and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Analytics cookies: Used to understand how players interact with q789 — which pages they visit most, where they spend time, and which features are most popular. This data is aggregated and anonymised. It helps us improve the platform over time.
• Preference cookies: Store your platform settings such as your preferred language, notification preferences and display settings so you do not have to reconfigure them on each visit.
• Security cookies: Help us detect unusual activity, such as multiple failed login attempts from an unknown device, which may indicate an attempted breach of your account.

You can manage cookie preferences through your browser settings. Blocking essential cookies may prevent some parts of q789 from functioning correctly. Analytics and preference cookies can be blocked without affecting your ability to use the core platform.

7How Long We Keep Your Data

q789 retains personal data only for as long as is necessary for the purposes outlined in this policy or as required by applicable legal obligations. General retention periods are as follows:

• Active account data: Kept for the duration of your account's active life plus a post-closure period as required for financial record-keeping and dispute resolution.
• Transaction records: PKR transaction history is retained for a minimum of five years following the transaction date, in line with standard financial record-keeping requirements.
• Verification documents: Retained for the duration of your account and for a period after closure in case they are needed for legal or regulatory purposes.
• Support communications: Kept for a reasonable period after the interaction is closed, to allow for follow-up queries and quality review.
• Analytics data: Aggregated usage data is retained for platform improvement purposes. Individual session logs are typically anonymised or deleted after a shorter period.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you.

8How We Protect Your Data

Protecting the personal and financial data of Pakistani players is a core responsibility for q789. The technical and organisational measures we use include:

• Encryption in transit: All data transmitted between your device and q789's servers is encrypted using TLS (Transport Layer Security). The padlock in your browser address bar confirms this is active.
• Encryption at rest: Sensitive data stored on our servers — including payment identifiers and verification documents — is encrypted at rest using strong encryption standards.
• Access controls: Only authorised personnel with a specific business need are permitted to access personal data. Access is role-based and logged.
• Password hashing: Your account password is never stored in plain text. It is hashed using a secure one-way algorithm, meaning even q789 staff cannot retrieve your original password.
• Two-factor authentication: Available on your account and recommended for all players. Enabling 2FA adds a second layer of protection beyond your password alone.
• Regular security reviews: Our platform and data handling processes are reviewed regularly to identify and address potential vulnerabilities.

9Your Rights and Choices

As a q789 player, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data q789 holds about you at any time.
• Right to rectification: If any data we hold about you is inaccurate or incomplete, you can ask us to correct it. For basic details like your email address, you can update these directly in your account settings.
• Right to deletion: You can request that we delete your personal data. This right is subject to our legal obligation to retain certain data — for example, transaction records — for a minimum period. Where deletion is not fully possible, we will anonymise the data instead.
• Right to restrict processing: In certain circumstances, you can ask us to stop processing your personal data while a query or complaint is being resolved.
• Right to object to marketing: If you have opted in to receiving promotional emails or notifications from q789, you can opt out at any time via your account settings or by emailing support.
• Right to data portability: You can request a machine-readable copy of the personal data you have provided to q789, where technically feasible.

To exercise any of these rights, contact q789 support with your registered email address and a description of your request. We will acknowledge your request and respond within a reasonable timeframe.

10Minors and Age Verification

q789 is strictly an adults-only platform and is not intended for, nor directed at, anyone under the age of 18. We take the protection of minors seriously and apply the following measures:

• Age confirmation is required at the point of registration. Players must confirm they are 18 or over before completing account creation.
• q789 may request formal age verification at any stage — typically involving a copy of a valid CNIC or other age-confirming document. Accounts where age cannot be confirmed will be suspended until verification is completed.
• If we discover or are informed that a player is under 18, the account will be closed immediately and any deposits returned to the registered payment method after verification.
• We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has accessed q789 or provided their data on our platform, please contact support immediately.

Parents and guardians are encouraged to use parental control tools available on devices and through mobile networks in Pakistan to help prevent underage access to gambling platforms.

11Updates to This Policy

q789 may update this Privacy Policy from time to time as the platform evolves, payment options change, or applicable requirements are updated. When changes are made, the revised policy will be published on this page with an updated date at the top.

For significant changes — such as new types of data being collected or changes to how data is shared — we will make reasonable efforts to notify active players via email or an in-platform notification. For minor clarifications or formatting changes, the updated page alone will serve as sufficient notice.

Your continued use of q789 after a revised Privacy Policy has been published means you accept the updated terms. If you do not accept the changes, please stop using the platform and contact support to discuss your account.

12Contact and Privacy Queries

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a privacy-related concern, please get in touch with our support team. We are available around the clock and are familiar with the specific queries and needs of Pakistani players.

When contacting us about a privacy matter, please include:

• Your registered username and the email address associated with your q789 account.
• A clear description of your query or request — for example, a data access request, a deletion request, or a concern about how your data has been used.
• Any relevant dates or transaction references that may help us locate the relevant records.

We aim to acknowledge all privacy queries within 48 hours and to resolve them fully within a reasonable timeframe. If your query is complex or requires data retrieval, we will keep you updated on progress.